General
Frequent reasons why rebounds occur
What is a rebound? Onebounce occurs when an email does not reach theentry of a particular email address because someproblem occurred at the time of delivery. Types Bounce: 1.-Bad Domain or Domain Error: Thesetypes of bounces occur when the email ...
Validation of email
What is double opt-in? Definition Double opt-in is a process used to verify new contacts in your mailing lists and confirm their subscription to them. Once the contact's email address is collected, a subscription confirmation email is sent and the ...
When is the best time to launch a campaign?
When conducting an email marketing campaign in Spain, we are always trying to get the highest opening rate for emails sent to all our contacts, that is why deciding at what time and difficult we are campaigning. On the best day and time to run a ...
Campaign in state "ERROR"
Manual for Solving SPF Problems and Campaigns in Fideltour If you have received an email notifying that your campaign is in a state of error due to a problem with the SPF (Sender Policy Framework), this manual will provide you with information on the ...
Recommendations for marketing campaigns
1.Brief Affairs Limit your email matters to 50 characters or less. Short matters tend to be more effective because they capture attention immediately. Avoid long matters that are cut in the mail preview. 2.Avoid Spam To prevent your emails from being ...
Tips for getting your subscribers to click
Theclick rate(CTR) is a key indicator for evaluating the performance of most email marketing campaigns. Often, the approach is geared towards call-to-action, but in newsletters it is common to find a number of links that seek the reader's attention. ...
Prepare an effective satisfaction survey
Preparing an effective satisfaction survey for your hotel is a great way to get direct feedback from your guests and improve the quality of your services. Here is an example of how to structure a satisfaction survey, along with the types of questions ...
Types of email marketing campaigns
Here are some examples of different types of email marketing campaigns a hotel can send: Monthly newsletters Send monthly newsletters to your subscribers with information on hotel developments, local events, special offers, and news relevant to ...
How to improve my email content
If you want to improve the content of your emails to communicate with guests, collaborators or suppliers, here are a few specific considerations: Attractive and relevant subject: At the hotel level, the issue of email must be attractive and reflect ...
Fields in Hotspot
To configure the different fields that can be seen in the captive portal you have to access our platform in the Admin Panel > Hotels > Open the hotel where you want to set up > Click on "Hotspot". This is where we can configure which of the fields ...
How to change the fund of the Hotspot
Here's how to change the background photo in Hotspot. Follow these simple steps to achieve this: Step 1: Access Fideltour and head to the Admin Panel. Then select the "Hotels" section and choose the hotel where you want to make the change. Step 2: ...
How does the process of sending email from Fideltour work?
Email generation in Fideltour: From Fideltour, the email is configured and generated, including: Sender and recipient information. Message content. Authentication headers (SPF, DKIM, DMARC). Once ready, the email is sent to Amazon Simple Email ...
How to prevent your emails from falling into SPAM
Spam emails are a problem for all users, but for hoteliers they can be especially harmful. When a hotel email falls into the spam tray, the recipient is less likely to see it and is therefore less likely to be interested in hotel offers or ...